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Shipments and Returns

Your pack shipment

We use plain brown boxes with no relevancy the contents, it's discreet for your privacy. Solely a destination and therefore the shipping address is on the shipping label, there's no name listed. The packing list is located inside the box with a list of the products that are in the order. Our shipping method is very discreet, not even the delivery person will know what is inside the box.

There is no got to be back or embarrassed once shopping for sex toys from knightqueen.in, as a result of we tend to perceive Indian culture and sensibilities, thus act and buy Adult toys confidently.

Returns & Refunds

 Due to the intimate nature of the products we offer, items purchased are non-refundable unless it's faulty or damaged during shipping. Most of our toys come with 1 year manufacturers warranty to make sure they are in good working condition for you!

My toy is broken. Can I get a replacement?

We will happily replace any defective toy within one year of purchase. If your toy is faulty within 1 month of purchase, we will send another one and collect the faulty one immediately. Please give us a call or email us to let us know as soon as your toy gives any problems, and we will get it sorted for you asap!

Logging a faulty toy for replacement

Send us an email giving us a small detailed message of the product's fault, along with the order number (from which the product was purchased under) as a reference. We will then reply to you as soon as possible with our suggested return procedure.

Understanding our returns policy

Due to the intimate nature of the products we offer, items purchased are non-refundable unless it's a manufacturing fault or damaged during shipping. This is for your protection, and here's why: Many of our sex toys, adult products are shipped in the usual high quality, professional packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will therefore not risk our health and safety standards by accepting returned goods - regardless of whether or not a claim states that the product has not been used. (For example - if we then trusted such a false claim, in all fairness, we could then put the "unused" product back on our shelves to be re-sold) This, we decided, is NOT acceptable business practice!