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Security & Privacy

This is of utmost importance to us! All our orders are 100% discreetly packaged and we are absolutely safe and secure. All reasonable steps are in place to protect the personal information of all our customers.

Is the parcel discreet?

Your goodies will be wrapped in tissue and packed into a plain unmarked box, which is then couriered inside the appropriate packaging for the delivery method you have chosen. There is no Matilda’s branding on the outside of the parcel, and even our return address is discreet.

Do you keep my account information safe?

We keep all your information private and secure, and only our staff can see your details. Our staff sign confidentiality agreements to ensure that your information is completely safe.

Is my banking information secure?

Our website is encrypted (that’s why you see that little lock icon in the URL bar) to keep your information secure. For credit card payments, we use a highly reputable payment system, approved by South banks to process credit card payments.



All the data found on this website, even those collected from customers (reviews, comments, etc.), is exclusively owned by, This data won't be shared, sold, or rented to others in ways that aside from what was disclosed during this statement.


Those who wish to register with our site will be required to provide us with a unique username, password, and an optional email. Becoming a user will allow us to contact you about the different products and services we offer.


Our order forms will request the customer to give out some of his/her personal and financial information such as the name, shipping address, and credit card number. This information is essential for billing purposes and for processing problems. Rest assured, these information will not be leaked out to the public or be used for reasons other than business.

Cookies does not generally use cookies (data containing the user’s information) but may occasionally use them to collect demographic and technical information when needed.